FAQ Page

Frequently Asked Questions (FAQ)

How long does shipping take?

Orders are processed within 1–3 business days. Delivery usually takes 7–15 business days depending on location.

How can I track my order?

You will receive a tracking number via email once your order ships.

I entered the wrong address. What should I do?

Contact us immediately at supportojvira@gmail.com before shipment.

My item arrived damaged or incorrect.

Please email us with photos within 7 days and we will arrange a replacement or refund.

Do you offer refunds?

Yes. Refunds or replacements are provided for damaged, defective, or lost items.

Can I cancel my order?

Orders can be canceled before shipment only.

Why did I receive multiple packages?

Some orders ship separately from different warehouses.

How do I request a return?

Contact support first. We will provide return instructions if eligible.