Refund & Resend Policy
At Ojvira, customer satisfaction is our priority. Please review our policy carefully before requesting a refund or replacement.
1. Order Issues
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing items
Please contact us within 7 days of delivery.
2. Return or Replacement Process
Customer → Contact Ojvira Support → Case Review → CJ Dropshipping Dispute → Resolution Approved → Refund or Replacement Issued.
Customers must provide:
- Order Number
- Email Address
- Clear photos or videos of the issue
3. Replacement (Resend)
A replacement will be provided if:
- Product damaged during shipping
- Wrong item received
- Package lost in transit
Replacement shipping is free after approval.
4. Refund Policy
Refunds are issued when:
- Product cannot be delivered
- Item is defective
- Replacement unavailable
- Order cancelled before shipment
Refunds are sent back to the original payment method (PayPal).
Refund timeline:
- Approval: 2–5 business days
- PayPal processing: 3–7 business days
5. Returns
Customers must NOT return items without approval.
If return is required, Ojvira will provide the correct return instructions or address.
Unauthorized returns will not be accepted.
6. Non-Refundable Situations
Refunds will not be issued for:
- Change of mind
- Incorrect shipping address provided by customer
- Delivery delays caused by customs or carriers
7. Contact Support
Ojvira Support
Email: supportojvira@gmail.com
Response Time: 24–48 hours